Welcome to whleary.co.uk

Service Contracts

 

General
W H Leary service contracts are designed to help our customers maximise system uptime & effectively budget for the maintenance costs of their Leary & Pafra equipment. Through regular & preventative maintenance they are designed to help ensure the smooth running of your system(s) and minimise unexpected downtime.

A range of contracts are available offering everything from basic service plans through to individually tailored agreements to meet the needs of our customers.

Typical preventative maintenance
A typical preventative maintenance agreement will provide periodic visits from a qualified Leary technician, and will allow for (not all are applicable to all systems):

 

Quality assurance systems

1. Issue a written report, and generally assess the overall condition of the system, including (if fitted); cables, sensors, barcode reader, ejector, kicker, valves, glue delivery system.
2. Check for current software version, and advise of any new versions available.
3. Check controller settings, and make sure the system is being setup correctly.
4. Check triggers, glue detection sensors, code reader for correct output/sensitivity setting.
5. Check rejection tracking to ensure the correct operation.
6. Clean controller and/or power supply air filter.
7. Check correct voltage output from power supply, and from the processor’s back-up battery.

Gluing systems

1. Issue a written report, and generally assess the overall condition of the system, including (if fitted); cables, sensors, barcode reader, ejector, kicker, valves, glue delivery system.
2. Replace worn out parts.
3. Service gluing valves.
4. Clean and check condition of glue filter.
5. Clean glue regulator valve internals. Check fluid / transducer gauge outputs.
6. Check/fill pump air supply and solvent cup oil levels.
7. Completely flush glue system with water. Re-prime with adhesive. Adjust valve strokes

Cost savings
Customers who have a contract with us will receive discounted parts & labour rates. Any service requirements outside of the terms of the contract are also discounted. 100% of the service agreement price is due at the time of ordering/entering the agreement. Parts used during visits and any extra hours on site will be invoiced in the usual way following a visit.

 

Guarantee
All parts fitted are guaranteed for 12 months.

 

Limitations of guarantee
Although the risk of system breakdown is greatly reduced when a preventive maintenance plan is in place - our service contracts do not offer guarantees against such breakdowns nor do they include additional service call-outs (not detailed in the service contract schedule) due to breakdowns within the term of the agreement. Our service agreements are designed to maintain the good working order of a system and reduce the risk of breakdowns accruing in the first instance. They are not intended to act as insurance against breakdown and their associated costs.

FAQ's

1. Can anyone enter into a service contract with Leary?
2. What lengths of contracts are available?
3. How do we order a service contract?
4. What discounts are offered to contract holders?
5. Are parts included in the service contract price?
6. What is included in the service contract price?
7. When does the contract commence?
8. Once started who takes care of organising service visits within the contract?
9. What happens if I don’t use all the scheduled visits within the term of the contract?
10. Will I get full service reports following visits?
11. Will Leary contact me when my contract is due to expire?

 

Can anyone enter into a service contract with Leary?
Yes! Any customer wishing to enter a contract can do so by contacting Leary.

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What lengths of contracts are available?
All our service contracts run for 12 months from the commencing date shown on the schedule.

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How do we order a service contract?
Following an initial assessment of your system (either remotely or through a visit to your plant) and discussions to establish your requirements we will make a technical recommendation. You can then order the contract as you would anything else.
If you have a credit facility with W H Leary you can simply raise an order for the full amount and send it to us. Customers without credit facilities can apply for credit or pay with credit/debit card, company cheque or bank transfer.

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What discounts are offered to contract holders?
Discounts are calculated & wholly dependant on the individual contract. In general customers with service contracts receive discount on all parts & labour chargeable during the term of the contract.

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Are parts included in the service contract price?
No! All parts used during visits are chargeable at our list prices less the contract discount.

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What is included in the service contract price?
All service contracts have a service schedule document attached to them. This schedule clearly shows what is included in the price of the service contract. In general – all travel, accommodation & labour charges for the planned visits are included in the price. All parts & unscheduled visits are not included.

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When does the contract commence?
The service contract commences on the first day of the first scheduled visit.

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Once started who takes care of organising service visits within the contract?
W H Leary will contact you 1 month before your next service visit is due. The visit should be confirmed and booked in during this call. If the visit is not confirmed during this call we will await contact from you to confirm the next visit.

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What happens if I don’t use all the scheduled visits within the term of the contract?
If the contract due to expire is renewed (equal level of contract) immediately upon expiry any visits not completed will be carried over to the new contract. The service schedule will be modified to include the carried over visit(s).
If the contract is not renewed any visits not completed will be lost.
Renewing the contract is easy – simply contact us with your payment details / order number.

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Will I get full service reports following visits?
Yes. You will receive a full service report upon completion of a visit.

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Will Leary contact me when my contract is due to expire?
Yes. We will contact you within 1 month of the current contract’s expiry date.

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